Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I determine the correct size for my order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and include all original tags and packaging.
Are your garments ethically produced?
Yes, Ra Uru Hu is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages and use high-quality, eco-friendly materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Ra Uru Hu pieces?
To maintain the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the internal garment label.